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Download full textApostolou, A. S.; Skiadas, C. H. – 1999
In order to be effective in the coming millennium, libraries will need to measure their performance rigorously against the expectations and real needs of their customers. The library of the future will need to be a customer sensitive, knowledge creating, agile enterprise. It must provide value to every customer, where value is the customer's…
Descriptors: Academic Libraries, Competition, Foreign Countries, Futures (of Society)
Marriott, J. W., Jr. – Executive Educator, 1983
The key to the success of the Marriott Corporation is its emphasis on employee satisfaction and training. Because it is a service industry, the Marriott Corporation relies on the quality of the contact between its employees and its customers. Education is also a service industry in which this contact is vitally important. Some ingredients of…
Descriptors: Business Administration, Employee Attitudes, Employer Employee Relationship, Job Satisfaction
2000
This document explains how employers can participate in creating a new workforce investment system that is market driven, comprehensive, portable, accountable, customer focused, responsive, flexible, and customized. The guide details immediate and future steps employers can take at the state and local levels to influence the process of creating a…
Descriptors: Career Centers, Cooperative Planning, Definitions, Delivery Systems
South Seattle Community Coll., Washington. – 1994
A study was conducted to determine current and former students' and local employers' satisfaction with South Seattle Community College's (SSCC's) Floristry Department. Specifically, the study gathered data related to four outcomes: that students receive an education allowing them to meet goals; that students be satisfied with facilities,…
Descriptors: College Outcomes Assessment, Community Colleges, Education Work Relationship, Employer Attitudes
Peer reviewed
Direct linkHoward, Mona Whitley; Sobol, Marion G. – Decision Sciences Journal of Innovative Education, 2004
In today's era of global competition, organizations must manage their functions and activities in a manner such that they are responsive to customers' needs and can provide excellence in service to the customer while also being efficient and cost conscious. These issues are extremely common in corporate organizations, but such concerns are equally…
Descriptors: Higher Education, Private Colleges, Undergraduate Study, Focus Groups
South Seattle Community Coll., Washington. – 1994
A study was conducted to determine current and former students' and local employers' satisfaction with South Seattle Community College's (SSCC's) Landscape and Environmental Horticulture Department. Specifically, the study gathered data on four outcomes: that students receive an education allowing them to meet goals; that students be satisfied…
Descriptors: College Outcomes Assessment, Community Colleges, Education Work Relationship, Employer Attitudes
Lankard, Bettina A. – 1992
Total Quality Management (TQM) establishes business and industry standards and techniques that ensure the quality of products leaving and reaching firms through continuous actions rather than one final inspection. Deming, Juran, and Crosby, who initiated the process, share a common theme of participatory management. Management participation and…
Descriptors: Decision Making, Educational Improvement, Educational Quality, Educational Strategies
Town, J. Stephen – 1995
This paper defines benchmarking and its relationship to quality management, describes a project which applied the technique in a library context, and explores the relationship between performance measurement and benchmarking. Numerous benchmarking methods contain similar elements: deciding what to benchmark; identifying partners; gathering…
Descriptors: Academic Libraries, Benchmarking, Cost Effectiveness, Feedback
Brooks, Annie, Ed.; Watkins, Karen, Ed. – 1994
This document contains the following 26 papers presented at the first Academy of Human Resource Development (HRD) Conference: "Management as a Service to Internal Customers" (Antonioni); "Developing Texas State Agency Executives for the Learning Organizations" (Bales); "How Executive Businesswomen Develop and Function in…
Descriptors: Adult Education, Business Administration, Employee Attitudes, Employer Attitudes
2002
This document contains four papers from a symposium on performance, productivity, and continuous improvement. "Investigating the Association between Productivity and Quality Performance in Two Manufacturing Settings" (Constantine Kontoghiorghes, Robert Gudgel) summarizes a study that identified the following quality management variables…
Descriptors: Adult Education, Adult Learning, College Faculty, Comparative Analysis
Torres, Rita, Comp.; And Others – 1979
This directory of library materials vendors is designed for use by medium-sized public libraries to assist librarians in developing collections for the multicultural, multililgual cmmunities which they serve, and includes information on vendor profile, pre-order services provided, and customer satisfaction. The directory concentrates on four major…
Descriptors: American Indians, Asian Americans, Blacks, Comparative Analysis
Merex Corp., Tempe, AZ. – 1992
In 1988 SPD1, a division of Motorola, began an extensive 4-year endeavor to transform itself into an organization built on excellence and customer satisfaction. SPD1 contracted with Merex Corporation to provide three services that would enable employees to take on their new responsibilities more effectively. Merex conducted Skills Enhancement…
Descriptors: Adult Basic Education, Basic Skills, Individual Differences, Interaction
Hopkins, Margaret; And Others – 1995
The Goodwill Literacy Initiative evaluated its services during the 1994-95 program year. This time frame was chosen because several program enhancements were implemented that reflect the literacy initiative's mission to combine adult basic education with work force development. Three developments were aimed at student retention: a formal…
Descriptors: Academic Persistence, Adult Basic Education, Adult Literacy, Career Exploration
