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Peer reviewed Peer reviewed
ERIC Number: EJ507789
Record Type: Journal
Publication Date: 1995
Pages: N/A
Abstractor: N/A
ISBN: N/A
ISSN: ISSN-0163-3252
EISSN: N/A
The Need for Consumer Relations in Technical Education.
Isberner, Fred R.; Armstrong, Connie
Journal of Studies in Technical Careers, v15 n3 p175-81 1995
Technical education curricula should include the topical area of customer relations. Students need to learn how to listen to customers, handle complaints, monitor quality, and understand customer satisfaction. (SK)
Descriptors: Communication Skills, Interpersonal Competence, Postsecondary Education, Public Relations, Technical Education
Publication Type: Opinion Papers; Journal Articles
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A