As computer applications are added to social work, educators are increasingly likely to encounter computer anxiety. This form of anxiety has been well-documented in the literature, including warnings that students attracted to fields that are "people professions" such as social work may be especially prone to problems. This qualitative study used a naturalistic approach to observe and describe the behaviors and activities of computer consultants that seemed to have an effect on student anxiety. Analysis of the results indicated that some behaviors of consultants may actually have increased student feelings of anxiety and uncertainty, while others appeared to be quite helpful. (Contains 1 table.)