This document contains three papers from a symposium on human resource development (HRD) and performance outcomes. "Going to the Next Level of Growth: Employing Systems Thinking to Make Effective Interventions" (Carol Ann Zulauf, Joseph A. Ilacqua) shows how a systems view enables organizations to find the most effective point for interventions and results in long-term fundamental change. "Independent Quality Assessment of HRD Projects" (Martin Mulder) tests the reliability of a program evaluation model that ranks organizations in terms of aggregated impact of HRD projects. In "The Relationship between Managers' Reported Use of Corporately-Developed Training and Performance Indicators for Branch Offices of a Car Rental Firm" (Catherine M. Sleezer, Judith Hixon, Kenton Green, Jane Mudgett), comparison of 15 high and 15 low performing offices showed that managers of high performing offices used hands-on training significantly more often. (KC)