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Peer reviewed Peer reviewed
ERIC Number: EJ660478
Record Type: CIJE
Publication Date: 2003
Pages: N/A
Abstractor: N/A
ISBN: N/A
ISSN: ISSN-0019-7939
EISSN: N/A
Opening the Box: Information Technology, Work Practices, and Wages.
Hunter, Larry W.; Lakfas, John J.
Industrial and Labor Relations Review, v56 n2 p224-43 Jan 2003
Analysis of 1994-95 data on customer service representatives in 303 banks revealed a positive relationship between high-involvement work practices (quality circles) and extensive use of information technology (IT) to support sales. Use of IT to automate routine processes and no quality circles were associated with lower wages. (Contains 55 references.) (SK)
Descriptors: Automation, Banking, Compensation (Remuneration), Employment Practices, Employment Qualifications, Information Technology, Quality Circles, Service Occupations
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A