This article focuses on the migration of the best practices of a one-stop setup to a communication center allowing for a one-stop shop experience via phone. Specifically, the article describes how enrollment managers at Ferris State University chose elements of their one-stop student service center to migrate into the Enrollment Services Communication Center. It describes the processes in establishing the centralized ES Communication Center as a first point-of-contact with the University's constituents (including prospective, admitted, and enrolled students and their parents; alumni; and the general public). Knowledgeable ES Communication Center staff (real people--not automated phone systems) field all incoming calls not directed to a private line or to one of the other telecommunication centers, and determine the purpose of the call. Telephone communication with Ferris's student customers through a single portal benefits the University in terms of equipment costs, simplified implementation of new technologies, better control over service quality, reduced management staff requirements, and increased operational efficiencies, thus streamlining communications.