It bothers Michelle Jeske that many people still don't know all that their public libraries can do for them, even in Denver, where 80 percent of the population has a library card. Fortunately, as manager of web information services at the Denver Public Library (DPL), she can reach out to people who never come through the library doors. Jeske and her team believe that virtual users deserve Full service. As a result, says Jo Haight-Sarling, DPL's director of access and technology services, they've created "a virtual branch library that rivals our physical locations in design, customer service, depth of collections, and browsability."From denverlibrary.org, library users can download ebooks, classical music, video trailers, and audiobooks. They can get homework help and answers to their reference questions through SmartyPants, the 24/7 chat service. Using a federated search system, they can search through Denver's 85 databases with one user-friendly interface. Giving full and equal access to online users fits nicely with the passionate commitment to democracy that led Jeske to librarianship, Realizing that her "desire to save the world was not going to be fulfilled" through a graduate degree in public administration, she spotted the LIS program in the University of Washington catalog, remembered how much she loved the library in college, and transferred.