It is puzzling with clinicians' ready access to computers and technology that families are not more satisfied with the information clinicians provide. It seems odd that clinicians would be reluctant to provide as much information as possible to families in their care. Expert clinicians view their educational role seriously and recognize that through increased knowledge families become collaborators in the intervention process. In this article, the author suggests that one needs to look beyond the role of the individual clinician to how services are delivered and managed at a systems level if clinicians are to find a way to rectify this weakness in their current service provision. While general information about the characteristics of and interventions for various childhood conditions can provide an important starting point for many families, families will benefit most from information that is tailored to their individual needs. Viewing information dissemination as an overall goal of children's rehabilitation in which all members in a work setting play a role will help to improve the information families receive. This article presents some specific strategies for administrators, service providers and families.