This manual provides information on factors particularly relevant to focal point service delivery such as cooperative planning, interagency linkages, shared service delivery, accountability, and community relationships. An introduction describes what community focal points for service delivery are and how they are intended to fit into community service systems. The two sections in Unit I define management functions in terms of the management of focal point agencies and identify and describe the community focal point manager's roles. Unit II looks at coordination strategies in three contexts: implications of planning in cooperation with the various organizations and constituencies in the community, methods for developing and maintaining interagency linkages, and accountability of the community focal point for fulfilling its obligations to the community it serves. Unit III focuses on access to comprehensive service delivery systems. Five sections discuss outreach, information and referral, case management, advocacy, and volunteers. Unit IV addresses operations and some issues that arise from the very public nature of a community focal point for service delivery. Three sections consider interagency consideration, fund raising, and public relations. A glossary is provided, followed by four appendixes that contain materials corresponding to issues discussed in each of the four units. (YLB)