Evaluating and improving instructional quality is important in pre-service teacher education, given it is a crucial factor for students' learning gains. This process is complex and involves multiple classroom events with various interpretations. Criteria for instructional quality are rarely applied systematically in teacher education, leading to…

Purpose: This study explored the effect of mathematics teaching quality on mathematics achievement among undergraduate students, using the SERVQUAL model. Design/methodology/approach: The sample comprised of 320 first-year undergraduate students of a public university in Ghana. Structural equation modeling (SEM) was run in Amos (v.23) to test the…

This paper examines the issue of lacking global context and international perspectives in the traditional teacher education program and research in the United States through literature review and content analysis. Current research based on teacher quality, professional development, and teacher education programs have developed based on the U.S.…

Comparing self-perceived quality of teaching to students' perception can be used in higher education to improve the quality of teaching of pre-service teachers in teacher education. However, comparing these measurements from different perspectives is only meaningful if the same constructs are being measured. To shed light on this comparison's…

The COVID-19 pandemic stimulated education system worldwide to employ online learning to support learning despite difficult times. To respond to this challenge and to promote Sustainable Development Goal (SDG) 4, advocating quality education, a virtual learning material (VLM) for Biology was articulated in Google Classroom. Accordingly, this study…

Purpose: The purpose of this study is to investigate university students' perception of service quality and satisfaction in a developing country to guide quality improvement. Design/methodology/approach: The study uses a quantitative survey design. A new instrument has been developed to measure student perceived service quality. Data was collected…

Higher education has witnessed unprecedented changes in the last two decades -- a highly competitive global market, varying nature of work, industry expectations, learning preferences, advancement in technology, and to top it all a pandemic. To sustain and remain competitive Higher Educational Institutions (HEIs) have shown an increased interest…

This article aims to examine the impact of five different dimensions of service quality on student satisfaction in international programs of higher educational institutions. Data were collected from 398 students who have experienced services provided by the faculties and staff in international programs of higher education institutions in Thailand.…

Special education teachers are tasked with meeting the unique academic, social, vocational, and communication needs of students with extensive support needs. However, studies have shown that pre-service special education teachers vary in their preparedness to address the needs of students with extensive support needs who also have complex…

The number of African students in China has significantly increased in the last two decades. This trend is closely related to China's engagement with Africa in all aspects and insufficient provision of higher education in many African countries. This study examines the degree to which African students are satisfied with their study and life…

Higher Education Institutions (HEIs) interact with a multiplicity of stakeholders, whose value expectations significantly affect their functioning. Students and academics represent the primary stakeholders of HEIs, directly contributing in their organizational success. Although they inherently perform as service co-producers, students and…

Purpose: This study aims to explore the influence of the individual student profile of Hofstede's Power Distance, Uncertainty Avoidance, Collectiveness and Long-Term Orientation on student service quality expectations in higher education. Design/methodology/approach: Data is collected via a survey consisting of items from a standard Hofstede and a…

The study explored perceptions of postgraduate distance education students of University of Cape Coast (UCC). Specifically, associations between UCC postgraduate distance students' characteristics and satisfaction, as well as students' perceptions of physical facilities, staff-students relationship, facilitator quality, and student support…

Quality service learning and community engagement (S-LCE) in higher education involves faculty and staff working alongside community members and students for mutual benefit. We investigate explanations, motivations, and intentions of faculty that contribute to the sustained commitment for S-LCE work. Researchers conducted semi-structured…

Purpose: The purpose of this paper is to examine the factors that impact the quality of the education service in a Peruvian private university, based on the perception of students and graduates. Design/methodology/approach: The sample consisted of 29 students and 20 graduates from the Administration and Finance Program of a Peruvian private…