This volume of an annual journal contains 21 articles focusing on the many services that state Employment Security (ES) agencies are providing to improve outreach to employers who pay for the programs through the dedicated revenues of the Federal Unemployment Tax Act and state benefit taxes and to improve their own staff ability to deliver service. Three essays in Part I review the basics of the three programs that comprise the Employment Security System, namely, Unemployment Insurance (UI), Employment Service, and Labor Market Information, and suggest some prospects for future improvements and considerations. The essays are: "Unemployment Insurance: The Fundamental Employers' Service" (Sar Levitan, Isaac Shapiro); "Business Needs and Employment Service Potential" (William Kolberg, Peter Carlson); and "A New Look at Employment Service Labor Market Penetration" (Harold Kuptzin). The following 11 essays in Part II review programs that reach out to the employer community: "The Tested Job Match--Validity Generalization" (Jerry Pickett); "North Carolina's No Fault, Money Back Referral Policy" (J. B. Harris); "Outreach Services to Employers" (Linda Rutschmann); "Employers' Unemployment Insurance Rights and Obligations" (Pamela Gervais); "Minnesota's Mass Recruiting Services" (John Iverson, et al.); "Colorado's Jobs Network Partnership" (Dee Campbell); "Washington's Training Network" (Gary Gallwas); "Marketing ES by Video" (William Moulfair); "Mississippi's New Hire and Job Refusal Card" (Hoyte Hart); "Oregon's Adult Exoffender Placement Program" (Raymond Thorne, William Sager); and "Oregon's Homeless Program" (Raymond Thorne, William Sager). The seven essays in Part III review state Employment Security agency programs designed to improve staff effectiveness in delivering services; they are: "Virginia's Employability Training Workshop" (Dianne James); "Job Seeking Skills Create Better Applicants" (John Stine); "Florida's Group Application Process" (Linda Frazier); "Oregon's Scanner Processing of Employers' UI Quarterly Reports" (Joe Ann Gardner); "A Computer Program as a Counseling Tool" (Suzanne Zesmer); "Labor Market Information Dispersal" (Larry Kennedy); and "Establishing Labor Market Information Expertise" (David Koch). (YLB)