ERIC Number: EJ968121
Record Type: Journal
Publication Date: 2012-Jun
Pages: 13
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-1080-5699
EISSN: N/A
Positive Organizational Behavior: A Buffer for Bad News
French, Sandra L.; Holden, Tracey Quigley
Business Communication Quarterly, v75 n2 p208-220 Jun 2012
Most communication research on bad news messages focuses on crisis communication, where attention is often limited to image repair strategies. The authors argue that a key indicator of an organization's effectiveness in communicating "bad news" messages is its organizational culture. Developing an organizational culture that values positive organizational behavior can transform the way that "bad news" messages are crafted and received in the workplace. In this article, the authors demonstrate how organizational leadership and practice from the positive organizational behavior perspective can assist with communicating "bad news" messages, particularly during organizational crises.
Descriptors: Organizational Culture, Organizational Communication, Group Dynamics, Industrial Psychology, Crisis Management, Epistemology, Concept Formation, Knowledge Level, Public Relations, Communication Research, Organizational Change, Models, Administrative Organization, Personality Traits, Transformational Leadership, Reputation, Integrity, Decision Making Skills, Resilience (Psychology)
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Publication Type: Journal Articles; Reports - Descriptive
Education Level: Adult Education; Higher Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A