Government and business have become more concerned with measuring market performance in terms of consumer satisfactions and dissatisfactions (CS/D). This research is concerned with the question of how one ought to measure CS/D. Offers a taxonomy of alternative CS/D measures and presents data from a national urban study of consumer complaints to…

One method for evaluating higher education performance is to conceptualize it as a production function represented as an input/output process. This paper proposes a performance evaluation of higher education institutions from the perspective of recent graduates taking as inputs students' cognitive abilities and tuition, and as outputs three we…

This study used an in-depth qualitative multi-interview approach to explore the lived experience of associate in applied science (AAS) students at a community college in North Carolina. The purpose of this study is to explore the aspirations of community college students enrolled in career focused AAS programs to understand their stated goals, the…

Contribution: This work evaluates the role of the complementary training programs (CTPs) offered by the Center for Research and Development in Electronic and Information Technology (CETELI), from the Federal University of Amazonas, Brazil. This analysis highlights the relevant role of the CTP, carried out by CETELI, in supporting students in the…

In response to an education-market demand to provide equitable solutions for underserved populations, the State of Michigan passed legislation that created public school academies (i.e., charter public schools) to leverage marketplace competition that addresses supply and demand among high-quality schools. Detroit, Michigan, has a large number of…

The teaching performance of higher education institutions is increasingly gauged by graduate employment outcomes. Measuring outcomes in full-time employment terms does not capture the complexities of underemployment, the rise of portfolio careers, the constraints of the labour market and graduate motivations for working arrangements that can allow…

The creation of the Teaching Excellence Framework (TEF) represents a significant development concerning the teaching mission of the university in the UK. This paper considers the background to, and the development of, the TEF. It explains the context from which the TEF emerged and unpacks a series of rationales which illustrate the need for, and…

Historically, the measurement of market orientation has proved to be difficult, due to the low external validity of the concept. Existing scales exhibit acceptable properties in measuring market orientation in business organizations, but are less accurate in the context of higher education institutions. This paper compares the performance of three…

This handbook brings together and promotes research on the area of vocational education and training (VET). It analyzes current and future economic and labor market trends and relates these to likely implications for vocational education and training. It questions how VET engages with the growing power of human development approaches and with the…

21st century research, to date, indicates that the private and social returns from higher education are substantial. The subtext of both human capital theory and the signaling model is a belief that higher earnings are an indicator of "earned merit"; an assumption called into question, challenging the meritocratic basis for earnings…

Based on data from international surveys measuring learning (TIMSS), this article focuses on the analysis of the academic performance Moroccan students. The results of the econometric model show that the students' characteristics, their family environment and school context are key determinants of these performances. The study also shows that the…

Much hope is placed on education systems to reduce socio-economic learning gaps. However, in South Africa, uneven functioning of the school system widens learning gaps. This paper analyses education performance using ANA data. Weak calibration and inter-temporal or inter-grade comparability of ANA test scores limit their usefulness for measuring…

The higher education industry faces many challenges. Despite the recognition that a college degree is essential to developing skilled employees, informed citizens, and flourishing people, there is a shortage of skilled workers, college costs (and student debt) are rising, and the attainment gap for minorities and underrepresented populations…

The severity of the global economic crisis has put the spotlight firmly on measuring academic and research performance and productivity and assessing its contribution, value, impact and benefit. While, traditionally, research output and impact were measured by peer-publications and citations, there is increased emphasis on a "market-driven…

Purpose: There is a debate in literature about the generalizability of the structure and the validity of the measures of Student Evaluation of Teaching Effectiveness (SET). This debate spans the dimensionality and validity of the construct, and the use of the measure for summative and formative purposes of teachers valuation and feedback. The…