In the mid-1990s, the Ontario Government decided to enhance the accountability of the Colleges of Applied Arts and Technology by measuring and rewarding their performance in meeting specific goals and outcomes. The KPI (Key Performance Indicators) Satisfaction Survey is a tool developed by the Ministry of Training Colleges and Universities in conjunction with the colleges to measure college performance. The information collected from students, graduates, and employers is used by the colleges to identify their strengths, to demonstrate their achievements, and to improve programs and services. This report presents the results of the Winter 2002 Student Satisfaction Survey for Sheridan College. It identifies the College's strengths and areas for improvement, as well as the drivers of satisfaction. The student population for the report period was 9,791. A total of 6,639 of those students returned surveys, for a response rate of 68%. This document constitutes phase one of the report. Highlights of the findings include: (1) only 2 of the 45 satisfaction questions had the same or higher rating than the corresponding Provincial averages; and (2) 2 of the 12 questions in the Teaching/Courses section had satisfaction ratings of 75% or more, while 6 of these questions had 15% or more dissatisfaction ratings. (Contains over 25 tables and figures.) (NB)