ERIC Number: EJ1338260
Record Type: Journal
Publication Date: 2022-Mar
Pages: 27
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-2329-4922
EISSN: N/A
Artificial Intelligence in Business Communication: The Changing Landscape of Research and Teaching
Getchell, Kristen M.; Carradini, Stephen; Cardon, Peter W.; Fleischmann, Carolin; Ma, Haibing; Aritz, Jolanta; Stapp, James
Business and Professional Communication Quarterly, v85 n1 p7-33 Mar 2022
The rapid, widespread implementation of artificial intelligence technologies in workplaces has implications for business communication. In this article, the authors describe current capabilities, challenges, and concepts related to the adoption and use of artificial intelligence (AI) technologies in business communication. Understanding the abilities and inabilities of AI technologies is critical to using these technologies ethically. The authors offer a proposed research agenda for researchers in business communication concerning topics of implementation, lexicography and grammar, collaboration, design, trust, bias, managerial concerns, tool assessment, and demographics. The authors conclude with some ideas regarding how to teach about AI in the business communication classroom. [Paper presented at the Annual Meeting of the Association of Business Communication (84th, Detroit, MI, 2019).]
Descriptors: Artificial Intelligence, Business Communication, Ethics, Lexicography, Grammar, Cooperation, Design, Trust (Psychology), Bias, Technology Uses in Education, Evaluation, Computer Mediated Communication, Risk, Privacy, Information Security, Instructional Design, Teaching Methods
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Publication Type: Journal Articles; Reports - Research; Speeches/Meeting Papers
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A