This document contains four papers presented at a symposium on performance improvement moderated by Edward Schorer at the 1996 conference of the Academy of Human Resource Development (AHRD) "The Organizational Ecology of Ethical Problems: International Case Studies in the Light of HPT [Human Performance Technology]" (Peter J. Dean, Laurence Barton) examines case studies that examined the effect of ethical behavior in view of HPT and revealed the need to pay more attention to ethics in the international workplace. Sandra M. Kaiser's paper "Assessing Performance in HRD Practices: A Look at Lathan and Saari's Situational Interview" describes the development, application, and validity of situational interviews for purposes of managerial candidate selection in multisite organizations."Customer Satisfaction and Training Program Quality" (Martin Mulder) reports a study that measured the satisfaction of 1,403 of a sample of 2,174 work organizations with the training provided by various commercial training organizations. "DACUM [Developing a Curriculum], Training, and ISO [International Standards Organization] 9000" (Robert E. Norton) discusses a study examining the duties and tasks that must be performed by DACUM facilitators, the importance of individual tasks to DACUM facilitators, and the difficulty of learning to perform each of the various tasks. Papers contain references. (MN)