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Peer reviewed Peer reviewed
ERIC Number: EJ485756
Record Type: Journal
Publication Date: 1994
Pages: N/A
Abstractor: N/A
ISBN: N/A
ISSN: ISSN-0886-1633
EISSN: N/A
Using Clients to Monitor Performance.
Molnar, Jack; Stup, Brenda
Evaluation Practice, v15 n1 p29-35 Feb 1994
This article describes an ongoing survey that illustrates how evaluators, working with program managers, have effectively used client-based data to monitor performance in the Social Security Administration. The value of client-based data outweighs the limitations and problems collecting it. Customer perceptions are a critical barometer of quality. (SLD)
Descriptors: Data Collection, Delivery Systems, Evaluation Methods, Evaluation Problems, Evaluators, Federal Government, Government Role, Performance, Program Effectiveness, Program Evaluation, Services, Surveys
Publication Type: Reports - Descriptive; Journal Articles
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Laws, Policies, & Programs: Government Performance and Results Act 1993
Grant or Contract Numbers: N/A