ERIC Number: EJ618442
Record Type: Journal
Publication Date: 2000
Pages: N/A
Abstractor: N/A
ISBN: N/A
ISSN: ISSN-0160-0044
EISSN: N/A
A Model for Assessing the Quality of Websites.
von Dran, Gisela; Zhang, Ping
Proceedings of the ASIS Annual Meeting, v37 p326-33 2000
Uses Kano's Model of Quality to develop a conceptual framework regarding the quality expectations and needs of Website users and reports on empirical investigations of features in the Web environment that satisfy basic, performance, and excitement needs of customers. Suggests implications for research and Website design. (Contains 12 references.) (Author/LRW)
Publication Type: Journal Articles; Reports - Descriptive
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A
