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ERIC Number: EJ620106
Record Type: Journal
Publication Date: 2000
Pages: N/A
Abstractor: N/A
ISBN: N/A
ISSN: ISSN-1094-9054
EISSN: N/A
Virtual Reference Services: Directions and Agendas.
Gray, Suzanne M.
Reference & User Services Quarterly, v39 n4 p365-75 Sum 2000
Analyzes Web sites of ten large research libraries in order to establish a basic understanding of how some major libraries are currently providing virtual reference services. Discusses centralization; email reference guidelines; creating a service economy; expanding hours of service; virtual users' needs; and real-time virtual reference. (Author/LRW)
Descriptors: Academic Libraries, Centralization, Electronic Libraries, Electronic Mail, Guidelines, Higher Education, Library Services, Reference Services, Research Libraries, User Needs (Information), World Wide Web
Publication Type: Journal Articles; Reports - Descriptive
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A