There is a growing interest in the use of multimedia educational materials for individuals with chronic diseases. However, there is little data available regarding the use by underserved populations, particularly urban African-Americans and Latinos. The purpose of this pilot study was to create a multimedia lesson providing instruction on preventive care (i.e. dilated eye examinations) and investigate its ability and interest among specific targeted outpatients. A touch screen 'kiosk' was incorporated into a clinical waiting room specifically for patient education. Results demonstrated ability and interest in computer use for patient education regardless of educational background or computer experience. Patient attitudes collected regarding diabetic eye disease and eye exams will assist in further development of the tool. Future implementation of similar educational interventions may likely require addressing the same barriers related to difference in culture, educational background, literacy level, language, and computer expertise.