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Peer reviewed Peer reviewed
ERIC Number: EJ373259
Record Type: Journal
Publication Date: 1988
Pages: N/A
Abstractor: N/A
ISBN: N/A
ISSN: N/A
EISSN: N/A
Eastern's Employee Communication Crisis: A Case Study.
Saunders, Martha
Public Relations Review, v14 n2 p33-44 Sum 1988
Explores communication behaviors and reactions of employees during crisis periods, using a qualitative case study of Eastern Airlines pilots. Finds that useful theories for crisis communication can be developed only after sufficient inquiry into the communication needs and behaviors of message receivers. (MS)
Descriptors: Aircraft Pilots, Case Studies, Crisis Management, Employee Attitudes, Employer Employee Relationship, Information Sources, Organizational Communication, Public Relations, Research Methodology
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A