Work and family programs are becoming increasingly important in the commercial banking industry. The objective of this survey was to collect information and prepare a commercial banking industry profile on work and family programs. Fifty-nine top American commercial banks from the Fortune 500 list were invited to participate. Twenty-two participated in the research. The results indicated that over 90 percent of the banks surveyed offer a wide variety of work and family programs. Programs offered most often include leave for childbirth, sick-child days, and pre-tax set-asides. Programs considered the most valuable include alternative work arrangements such as flextime and part-time schedules. Programs being considered for implementation in the longer term are resource and referral, financial support for child care, emergency back-up care, elder care, and work at home. This report also provides criteria for child care center vendor selection and information on programs available for children and their parents, as well as advantages and disadvantages of child care centers. This report concludes with information about the Bright Horizons Children's Centers and an appendix of questions that were included in the survey. (MOK)