Discusses the determinants of the quality of library services, the difficulties involved in attempting to measure quality, and the need for the profession to explore methods to improve library service quality. (CLB)

Addresses the topic of digital libraries from a planning perspective and examines policy issues. Discusses developing collections by providing access to remote files and/or creating a local collection; funding; considering what to digitize; copyright issues; storage costs; converting paper-based collections and catalogs; and reasons why to…

Discusses ways to achieve peak performance in academic libraries by emphasizing staff development. Highlights include self-assessment; conflict of commitment; self-absorption; institutional loyalty; focusing on the future; and understanding the library's strategic plan, mission statement, and policies. (AEF)