The overall purpose of this study was to identify continuing education needs of family day care providers in Virginia. Specific objectives were to: (1) identify the most suitable method of provider training; (2) learn how providers usually obtain information about young children, what information they have found to be most valuable, and what they…

The adult education literature contains a considerable amount of research on and discussion of client service in the marketing process, management and staff roles in service- and product-oriented businesses, and the importance of client service and service quality to survival in the marketplace. By applying the principles of client-oriented…