ERIC Number: EJ321825
Record Type: CIJE
Publication Date: 1984
Reference Count: 0
The Effects of Word Processing Software on User Satisfaction: An Empirical Study of Micro, Mini, and Mainframe Computers Using an Interactive Artificial Intelligence Expert-System.
Rushinek, Avi; Rushinek, Sara
Office Systems Research Journal, v3 n1 p1-16 Fall 1984
Describes results of a system rating study in which users responded to WPS (word processing software) questions. Study objectives were data collection and evaluation of variables; statistical quantification of WPS's contribution (along with other variables) to user satisfaction; design of an expert system to evaluate WPS; and database update and retrieval through telecommunication networks. (CT)
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Authoring Institution: N/A
Identifiers: Expert Systems
Note: Available from the Office Systems Research Association, University Center, Room 574, Cleveland State University, Cleveland, OH 44115 ($10.00).