This document contains the following papers from the 2002 Special Libraries Association Conference: (1) "Competencies for the 21st Century Information Professional: Translating the SLA Competencies into Business Competencies" (Sue Henczel); (2) "Compromises along the Way: Balancing Speed to Market with Sustainability While Delivering Knowledge Management Services" (Martha K Heyman); (3) "E-Training: Meeting the Users on Their Terms" (Joan Daghita, Kathryn Dudley, Janet Heekin, Nancy Terry); (4) "Globalization in a Biopharmaceutical Company: Serono's E-Library Project" (Maria Concetta Audino, Maria Baez, Denise Carter, William MacDonald); (5) "In a Do-it-Yourself World, Who Needs Librarians?" (Scott J. Wilson); (6) "Keeping Knowledge Management Alive" (Beth C. Perell, William M. Mercer); (7) "Putting Knowledge to Work Effectively: Assessing Information Needs through Focus Groups" (Valerie E. Perry); (8) "Raising the Bar or Training Library Technicians To Assume Reference Responsibilities" (Barbara Brandys, Joan Daghita, Susan Whitmore); (9) "Analysis and Visualization: Hit or Hype?" (Bill Bartelt); (10) "Characteristics of Information Agencies (Libraries) and Information Agents (Librarians) in Highly Productive Computer Software and Services Companies: The Key to Growth and Survival?" (Margaret Aby Carroll, Yvonne J. Chandler); (11) "Collaborative Marketing: Library and Vendor Partnerships" (Jacqueline H. Trolley, Ryan Sheppard); (12) "Developing E-Business Information Without a Business School" (Hema Ramachandran, Louisa Toot, Carolina Smith); (13) "Do Librarians Really Do That? Or Providing Custom, Fee-Based Services" (Susan Whitmore, Janet Heekin); (14) "Homing in on Our Customers: How the Praxair Information Resource Center Reevaluated and Implemented a New Marketing Strategy" (Crystal S. Megaridis); (15) "Leveraging Knowledge: Impact on Low Cost Planetary Mission Design" (Jennifer Momjian); (16) "Marketing Library and Information Services: Comparing Experiences at Large Institutions" (Robert Noel, Timothy Waugh); (17) "Meeting the Needs of Travel Clientele: Tried and True Strategies That Work" (Kathy Blessing, Cherine Whitney); (18) "The NASA Scientific and Technical Information (STI) Program's Implementation of Open Archives Initiative (OAI) for Data Interoperability and Data Exchange" (JoAnne Rocker, George J. Roncaglia, Lynn N. Heimerl, Michael L. Nelson); and (19) "The (Triple) Bottom Line on Corporate Social Reports: CI on the Social Frontier" (Michael Stevenson). (MES)