The Department of Commerce's Telecommunications and Information Infrastructure Assistance Program (TIIAP) is designed to address technology needs in the public and nonprofit sectors of the United States. This report is one of many ways that TIIAP is sharing the stories and the lessons that are being learned by recipients of TIIAP awards. The case studies in this report describe early experiments in building and using the information infrastructure; profiles are offered of how medical centers, schools and universities, police departments, social service organizations, state and local governments, Native American tribes, and others are using technology to reach the people in their communities. It shows how the elderly can receive better health care in their homes, how police officers can more easily locate suspects or track down stolen vehicles, and how residents of inner city public housing projects can participate more directly in their children's education. These projects show that the information revolution is not so much a process by which technology is changing society as one in which people are using technology to pursue their own goals for economic growth, educational opportunity, public safety, improved health, responsive government, and strong communities. (AEF)