In fall 1994, San Juan College, in New Mexico, established the Task Force on Innovation to examine changes in the paradigm of education and how those changes might affect the college. The Task Force determined that the primary driver of change in education was technology, and specifically the increasing number of means and ease of access to information. The Task Force also identified the following implications of these changes: (1) the role of educational institutions as time- and place-bound settings will change as distance learning brings increased educational opportunities; (2) the nature and expectations of customers will change as people become more sophisticated in the use of technology; (3) these changes will place a financial burden on institutions to keep pace with advances in hardware/software; (4) the role of faculty will also shift in focus from the delivery of content to value added through human contact, group interaction, discussion, and team learning; (5) faculty will need to become involved in multimedia as consumers and developers; (6) businesses are likely to gain the right to offer credentials by proving competency-based outcomes; (7) the traditional process of funding education based on fixed seat time will have to become more flexible to compete on the open market; and (8) the primary customers for community colleges will be those who do not have access to technology or are not educationally prepared to be independent learners. (KP)