ERIC Number: ED364547
Record Type: RIE
Publication Date: 1993-Nov
Reference Count: N/A
Training the Front Lines: Implementing an In-House Training Program at Northern Arizona Long Distance Corporation.
Emmons, Kathy D.
This study was conducted to identify the perceived needs regarding implementation of inhouse training at Northern Arizona Long Distance Corporation (NALD). Specifically, the study was conducted to evaluate whether current and proposed training programs were consistent with company training goals from employer and employee perspectives, to make recommendations for change, and to explore other emergent factors. Participants, four employees and one manager, completed an open-ended questionnaire. In addition, company documents relating to company philosophy, job descriptions, and policies and procedures were examined. Employees were asked questions regarding training experiences in three different sections--prior employment, NALD employment, and using training. A separate list of questions was generated for management in two categories: current NALD training; and strengths and limitations. Data were analyzed using a matrix approach to group responses. Informants' suggestions formed the basis for recommendations summarized in four categories: training goals, selecting a trainer, continuing education and professional development, and corporate culture. Data are graphically displayed using a three-dimensional set of matrices. An appendix provides the complete text of each questionnaire. (LL)
Publication Type: Speeches/Meeting Papers; Reports - Descriptive; Tests/Questionnaires
Education Level: N/A
Authoring Institution: N/A
Identifiers: Northern Arizona Long Distance Corporation
Note: Paper presented at the Annual Meeting of the Arizona Educational Research Organization (Tucson, AZ, November 4-5, 1993).