This study explored the experiences of white and non-white college students with the financial aid process and financial aid office and staff. The study used a 20-item survey administered to a sample of 710 student financial aid recipients. Questions covered procedural and informational aspects of the financial aid process, accessibility and comfort with the staff, and overall satisfaction with their financial aid experience. Findings revealed few differences in the responses of White and non-White aid recipients except that non-whites felt they had greater difficulty getting an appointment with a Financial Aid counselor than did White respondents. White and non-White students both gave highly positive ratings concerning their overall satisfaction with their experience. More interesting patterns emerged when non-White students were separated into different ethnic groups. When the responses of students representing six ethnic groups were compared, the findings included the following: Native Americans had consistently lower satisfaction levels; Chicano respondents were more satisfied even than Whites; statistically significant differences existed between the Native Americans and Asian students on the reasonableness of the aid package. Contrary to expectations from the literature minority students did not have difficulty completing the forms and were generally satisfied with financial aid services. (Contains 10 references.) (JB)