This guide may be used as a text for peer helper, lay leadership, or volunteer worker training programs. The first chapter describes the facilitative model as it applies to peer helping, and presents an overview of the guide. The second chapter examines the nature of people. Eight basic principles of human behavior are outlined. The third chapter focuses on building a close working relationship. Conditions essential in a helping relationship are discussed. The fourth chapter examines listening skills. Four steps for attentive listening are presented. The fifth chapter contains information about responding. High facilitative responses, and low facilitative responses are examined. The sixth chapter focuses on giving feedback. A facilitative feedback model is presented, as well as guidelines for giving and receiving feedback. The seventh chapter discusses problem solving. A five-step decision-making model is presented. Decision-making dialogue is included to illustrate the principles of the model. The eighth chapter suggests helping projects for peer helpers. Each project has specific goals, some of which may take specialized training and practice. The ninth chapter presents guidelines for peer helping programs. Issues examined include enlisting a trainer, determining goals, obtaining support for the program, choosing a site for training, selecting trainees, organizing the training curriculum, supervision and evaluation of services and projects, and networking with other peer trainers. (LLL)