This document, one of five volumes that compose the Pupil Personnel Services Recommended Practices and Procedures Manual, is designed to provide school personnel with practices and procedures concerning guidance and counseling for Illinois school students. The first chapter discusses pupil personnel services philosophy and major concepts, as well as information about the manual. Chapter 2 focuses on the role of the school counselor, the role of other school staff members in the counseling and guidance program, and factors influencing implementation of the counselor role. Several school counseling program models are also described. The third chapter, on service delivery, discusses steps in the development of a comprehensive guidance and counseling program, including basic principles, influencing factors, and sample objectives and activities. The issue of professional commitment is also discussed. The final chapter deals with plans for the future. The appendices contain acknowledgements, a suggested format for a resource file, a bibliography, and additional readings. (JAC)