ERIC Number: ED239326
Record Type: RIE
Publication Date: 1983-Nov-11
Reference Count: 0
Preparing the Communication Specialist: Some Implications of an Ongoing "Train the Trainer" Program in One Industry.
Shaw, Mark R.; Caplette, Michele
Interviews with six managers trained to teach the Interpersonal Managing Skills (IMS) program at the Lockheed Missiles and Space Company provided insights into three aspects of communication training programs: training skills, the trainer role, and methods of training the trainer. A highly structured, packaged program, IMS teaches five communication skills: crediting or providing positive feedback, clarifying and confirming ideas before making decisions, providing constructive criticism, building or adding value to an idea, and managing differences of opinions. Being so highly structured, the program is largely instructor independent, yet IMS relies on both trained managers and dedicated trainers, or communication specialists, to present the course. The managers lend the program credibility while the dedicated trainers are able to handle difficult or less structured situations. During a Train-the-Trainer session, managers practice the trainer role and responsibilities through such activities as giving orientation speeches, administering learning modules, and responding to hypothetical student complaints. (MM)
Publication Type: Speeches/Meeting Papers; Reports - Descriptive
Education Level: N/A
Authoring Institution: N/A
Note: Paper presented at the Annual Meeting of the Speech Communication Association (69th, Washington, DC, November 10-13, 1983).