This programmed text for self-study provides information on assertive communication in business. Part of a series of such texts, the book presents examples of familiar work situations involving interpersonal problems. The text then discusses each of the answers and explains why one or the other is appropriate for communicating assertively. Some of the topics covered in the book's situations include body language, active listening, facial expressions, communicating feelings, communicating responsibly, "I-messages," and communicating a decision when other less stringent methods have not worked. The text is illustrated with cartoon drawings. (KC)