This appendix accompanies a report on state vocational rehabilitation agency practices to control for quality and timelines in case management systems. The materials, related to quality assurance and case flagging, are representative of the variety of methods used by 42 states and Puerto Rico. (The states are Alabama, Alaska, Arizona, Arkansas, California, Connecticut, Delaware, Florida, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Montana, Nevada, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, and Wyoming.) Contents include correspondence describing quality control and case flagging procedures; case record review instruments; a quarterly review report; a caseload inventory; case review schedules; quality evaluation forms; case review forms, documents, questionnaires, and worksheets; administrative review forms; sample action plans; confidential performance reviews and evaluations; casework performance reviews; rehabilitation counselor performance standards; monthly caseload analyses; time-in-status standards reports; Michigan Quality Assurance Review System forms; case review factors and guidelines; processing checklists and quality control reviews; evaluation criteria; client evaluation forms; case quality rating forms; statistical reports; caseload management guides; caseload analyses; and case review summary reports. (YLB)