The functions of student service offices at Mercy College of Detroit were clarified. A Key Personnel Group (KPG) consisting of the directors of all student service offices was formed. Administration of a needs assessment survey to students who had been admitted conditionally (i.e., entered with less than a 2.00 high school grade point average) revealed that their main needs were linked to student services. In addition, responses to Campus Information Quiz indicated that students were confused about where to seek assistance for different problems. Directors of student service offices also submitted statements of what their offices did, and each office was observed for 1 week. After all lists had been adjusted, the Student Services Inventory (SSI) was developed to collate all functions under appropriate headings (e.g., academic advising). For each function, respondents could indicate whether the function was currently being performed by the office or should be, as well as whether the function was major or minor. Once each of the student service offices had submitted its SSI, the results were produced in an SSI Summary. Finally, KPG meetings were held to determine the functions each office should be performing.An SSI and an SSI Summary are appended. (SW)