The key elements necessary to establish an ombudsman office on the college campus are outlined. The central responsibility of the ombudsman is to represent the individual, not as an advocate, but as a neutral problem solver. Among the reasons for the creation of the campus ombudsman is a desire to counteract the futility felt by many students in the community when confronting the increasingly complex bureaucratic system of university administration. The ombudsman office must function in an autonomous manner, be unbiased in all disputes, and keep contacts and communications with the office confidential. The ombudsman has no legitimate power to enforce decisions. In acting as a mediator and advisor, the ombudsman uses the power of persuasion to shortcut bureaucratic mechanisms and aid students. The primary activity of the campus ombudsman is the investigation of complaints concerning the operation of any aspect of a college or university. The principle activities are: providing information concerning the institution, its policies, and rules; referring persons to other offices for assistance; advising administrators, staff, faculty, and students on proposals for new institutional policies; settling complaints; and recommending changes in institutional policies to prevent complaints. Ways in which the campus ombudsman differs from a chief student affairs officer are also noted. Current problems facing colleges and universities, the consequences, and the way that ombudsmen can respond to these problems are identified. The pros and cons of having a student ombudsman are noted. Innovations in programing are discussed and information is presented on colleges that have ombudsmen. A bibliography is appended. (SW)