In addition to an 11-page narrative, this final report contains materials from a model college/public service agency collaborative effort to develop an inservice, onsite, volunteer training program for Office of Environmental Affairs employees. These activities are described: task analysis to determine environmental/human service paraprofessional job tasks and responsibilities, employee self-assessment of job tasks and inservice needs, development of cluster competencies, design and development of 22 modules/instructional packages, production of instructor's manual, training of volunteer instructors, and implementation of instructional program that focused on communication and interpersonal aspects of an urban environmental health agency. Appendixes include (1) final report of task analysis with results and interview instrument, (2) final report of self-assessment with results and instrument, (3) skills matrix, (4) curriculum design, and (5) draft cluster competencies learning modules. (YLB)