New and cheaper means of acquisition and distribution are giving individuals easier access to information. This has contributed to dissatisfaction with corporate governance and business management and is encouraging the growth of new types of interest groups that are seeking a voice in the private sector. This may lead to a reversal of the trend toward centralization of power, resulting in a reallocation or sharing of authority at local and regional levels. Such major social changes as public alienation, distrust of institutions, and modification of personal and family values have already affected the decision-making process of major institutions. The political sector is no more immune to change than the business sector. Business leaders will find it increasingly difficult to respond to employee and public pressures and still feel they are in control of corporate decision making. Forces external to the private sector are creating an atmosphere where business leaders will be obliged to develop new approaches to decision making. These trends have implications for life and health insurance company management in several areas, including legislation, public relations, human resources, and marketing. (A related ERIC information analysis on the changing nature of work is available separately--see note.) (MN)