This staff development module is part of one of three groups of career guidance modules developed, field-tested, and revised by a six-state consortium coordinated by the American Institutes for Research. This module, designed for helping professionals who work with older adults, attempts to help participants: (1) examine personal biases about older adults; (2) understand critical issues facing older adults; (3) identify strengths and weaknesses in listening and attending behaviors; and (4) apply problem solving strategies in helping others. The module format consists of an overview, goals, objectives, outline, time schedule, glossary, readings, skill development activities, and bibliography. A Coordinator's Guide is also included with detailed instructions for presenting the module in a workshop setting as well as the facilitator's roles and functions, and the criteria used in assessing the participants' achievement of module objectives. (Author/HLM)