The Family Service Community, described in this report, was designed to respond to the low utilization of mental health services by black families, despite the increasing problems of their school-aged children. This was a multiple systems approach to problem-solving in a suburban community mental health center. The patients were parents and their children between the ages of 8 and 12 who were identified by multiple referral sources (i.e., schools, juvenile courts, family recreation centers) as exhibiting problem behavior. The goal was direct help through intervention with the family and indirect help through intervention with adjunct systems in the community. Positive outcomes were enhanced family communication and problem-solving in their own behalf, within themselves, within the family, and within the community. Negative outcomes were the benign neglect posture of the Center administration manifested by the withholding of outreach follow-up staff support, the development of evaluation criteria based solely on statistical reporting criteria, and primary mentality constructs. (Author/MC)