Described in this report is a project undertaken to examine the interaction between those who work in responsive-service systems, such as fire departments, the police, and the public utilities, and the urban citizens they serve. An overview of two issues is given: the significance of human interaction in response-service delivery during urban emergencies and the role of social science research in solving urban problems. The report then traces the development of the project, including the selection of the participating cities (Cincinnati, Kansas City, Miami, Rochester, San Diego, and Stamford) and their Task Forces. At each research stage, comments from the project staff illuminate aspects of both the developing research agenda and the collaborative method used to achieve it. The report concludes with the recommendations of the project staff, directed mainly toward the "human dimension'" in responsive-service delivery during urban emergencies and toward certain changes in the conduct of future projects similar to this one. (Author/EB)