An experimental program based on a study by the Department of Housing and Urban Development was activated to deliver services to urban residents via automated communications technology. Designed to contribute to improvement in the quality of life, the program of a Community Information and Services Center (CISC) included: outreach programs, i.e., an active way of seeking out those who are in need of service, and providing information in whatever form and by whatever means required to satisfy user needs, e.g., public schedules of community events; educational, banking, and emergency services; legal, weather, and fare, ticket, and schedule information; expanded yellow page service; and access to government data. This paper describes basic CISC concepts, perceptions, and preliminary plans. Equipment needs, location, staffing, costs, enumeration of services, and computer automation are also described, and a detailed itemization of the kinds of information needed by urban residents, as indicated by current research, is provided. (Author/MBR)