Both users and non-users of the Springfield, Oregon Public Library were interviewed for this survey. A user is defined as one holding a library card. Two separate questionnaires were administered to the two categories. Information from the users focused on what kinds of materials they want to read and their awareness and use of various library services. The questionnaire for non-users sought to determine their general attitudes toward libraries and their awareness of the Springfield library services. Both questionnaires included data on the age, sex, occupation and level of education of respondents. Based on the response, non-users are generally older (35 and over), female, housewives or blue collar workers, with a high school education. Potential users of this group tend to be younger, male, white collar workers or students, with a higher level of education, who read more books and have a positive attitude toward the library. The following characteristics of users were determined: (1) if female, a housewife, aged 22-34 with a high school education or better; (2) if male, a student, aged 22-34 with a college education; (3) uses the library for personal reading; and (4) is satisfied with library services and facilities. The questionnaires are appended. (SJ)