This guide focuses attention on the need to improve industrial relations, both present and future. It attempts to persuade managers to devote more of their thinking and negotiating skills to reconciling the differences between their company's and its employees' interests. The guide also aims at encouraging companies to prepare for the industrial relations aspect of increasing social and technological change. The recommended systematic approach to training is presented in outline form, as a useful checklist for senior managers, as well as specialist staff, in all medium-and large-sized companies. The outline provides brief discussions of the following topics: What is causing the problems?; What training is needed?; Under whose watchful eye?; How to start a program; Assessing possible training needs: Check list; Is it really a training need?; The list becomes a training plan; Training needs by category; Introductory training; What decides the training method?; Have the objectives been met?; and To sum up. (DB)