The training program for which these materials have been developed is divided into two parts: the first is general, theoretical, and cognitive; the second is specific, practical, and applied to actual situations. The first part provides a highly structured, non-threatening learning situation, and makes extensive use of set exercises; the second reintroduces the complexities of actual tasks and personalities and generates the content of the exercises from the participating teams. The program deals with problem solving in staff differentiation, in the classroom, and in faculty-student-parent-administration-community relations. Participants twice go through the processes of problem solving and group dynamics included in the program, once to master the concepts and techniques involved, and once to apply them to actual situations. As well as an outline of the trainer's manual, the document includes the following excerpts from the training materials: 1) problem solving models, unit 2 (problem solving in groups); 2) glossary of terms for day 1; 3) block exercise; and 4) communication module, unit 4 (perception and listening skills). (MBM)