ERIC Number: ED041294
Record Type: RIE
Publication Date: 1970-Mar
Reference Count: 0
An Investigation of One Aspect of College Unrest: College Student Satisfaction. The Measurement and Analysis of College Student Satisfaction.
Betz, Ellen L.; And Others
Although infrequently investigated, college student satisfaction and dissatisfaction are viewed as a clear indicator of student unrest. Results of a series of studies aimed at a systematic investigation of college student satisfaction are described. A measure was designed and used to investigate the relationships between student satisfaction and other aspects of student life. Four hundred and sixty-three Iowa State University students were administered the College Student Satisfaction Questionnaire (CSSQ) which measures six dimensions of student satisfaction: (1) policies and procedures; (2) working conditions; (3) compensation; (4) quality of education; (5) social life; and (6) recognition. From the initial 139-item instrument administration and analysis, a 92-item revised form was developed. Utilization of the questionnaire to date indicates that it is an internally consistent measure of several dimensions of college student satisfaction. Further research is stressed as necessary to produce evidence regarding the validity of the scales and for general refinement. (TL)
Publication Type: N/A
Education Level: N/A
Authoring Institution: Arizona State Univ., Tempe.; American Personnel and Guidance Association, Washington, DC.
Note: Paper presented at the American Personnel and Guidance Association Convention at New Orleans, Louisiana, March 22-26. 1970