THIS IS A GUIDE FOR THE POTENTIAL RETAIL SUPERVISOR, OR ACTUAL SUPERVISOR, WHICH SUGGESTS SOUND APPROACHES TO BUILDING GOOD INTERRELATIONSHIPS BETWEEN THE SUPERVISOR AND HIS STAFF, AND BETWEEN THE RETAIL STORE AND THE CUSTOMERS. THE COURSE IS PLANNED FOR FIVE 2-HOUR SESSIONS ON (1) A PROFILE OF THE RETAIL SUPERVISOR, (2) ON-THE-JOB BEHAVIOR OF THE RETAIL STAFF, (3) SATISFIED CUSTOMERS, (4) HUMAN RELATIONS PROBLEMS IN RETAILING, AND (5) ACTUAL PROBLEMS BROUGHT IN BY THE STUDENTS FOR DISCUSSION. IT MAY BE TAUGHT BY A PERSONNEL MANAGER, A DIVISION OR UNIT MANAGER, OR A PERSON TEACHING DISTRIBUTIVE EDUCATION COURSES IN HIGH SCHOOL OR COLLEGE. THE COURSE SHOULD BE CONDUCTED BY ONE PERSON, USING GROUP DISCUSSION WHENEVER POSSIBLE. A BIBLIOGRAPHY AND APPENDIXES INCLUDING TIPS FOR INSTRUCTORS AND POINTERS FOR DISCUSSION LEADERS ARE INCLUDED. (SM)