ERIC Number: EJ546935
Record Type: Journal
Publication Date: 1996
What is Total Quality Management?
Bryan, William A.
New Directions for Student Services, n76 p3-15 Win 1996
Provides a general overview of Total Quality Management (TQM) and explains why there is pressure for change in higher education institutions. Defines TQM and the various themes, tools, and beliefs that make it different from other management approaches. Presents 14 principles and how they might be applied to student affairs. (RJM)
Publication Type: Information Analyses; Journal Articles
Education Level: N/A
Authoring Institution: N/A