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ERIC Number: EJ918477
Record Type: Journal
Publication Date: 2010-Feb
Pages: 4
Abstractor: ERIC
ISSN: ISSN-0095-5892
What Vendors Wished You Knew
Weinstein, Margery
Training, v47 n2 p122-125 Feb 2010
The vendor-learning professional relationship is a delicate one. In the rush to scour the marketplace for the best products and services for learners, and secure a deal favorable to one's company, the learning vendor can be one of the greatest allies. Among the first steps to making a satisfying learning technology purchase is ensuring one's expectations are realistic. Once a person has established what he/she is getting for his/her money, and how many additional costs one can expect to pop up over the coming years, the author suggests clearly explaining to vendors one's business objectives. After knowing the business objectives or the "why," behind the purchase, one has to understand all the factors other than the technology that impact the ability to reach one's goal. Besides recognizing factors outside technology that can boost--or derail--the learning initiative, it is important to give the vendor enough details about one's needs, including the complex, technical ones that are harder to understand. Finally, as a learning technology buyer, one not only has to negotiate to secure the best purchase; one also needs to make a deal regarding post-purchase technical support.
Lakewood Media Group. 5353 Knox Avenue South, Minneapolis, MN 55419. Tel: 847-559-7533; Fax: 847-291-4816; Web site:
Publication Type: Journal Articles; Reports - Descriptive
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A